Terms and conditions of sale

These Terms and Conditions of Sale ("Terms") govern sales of products made on the DZ Nation website to consumers. This is a courtesy translation; the French version prevails in the event of a discrepancy.

1. Seller identity

The DZ Nation website is operated by:

Ahmed Kaboub — Sole trader (French micro-entrepreneur)
Trading name: DZ Nation
29A rue Jean Broutin, 78700 Conflans-Sainte-Honorine, France

SIREN: 106 455 876 — Registered with the Versailles Trade and Companies Register

Email: contact@dznation-store.fr
Phone: +33 6 86 98 54 67

2. Scope

These Terms apply to all orders placed on the DZ Nation website. Before confirming an order, the customer is invited to read these Terms. Confirming an order implies acceptance of the Terms applicable on the day of the order.

3. Products

DZ Nation sells clothing and accessories, including creations inspired by Algerian heritage and culture.

The essential characteristics of each product are shown on its product page: model, size, colour, composition, fit and other useful information. Photographs and visuals are presented so as to represent the products as faithfully as possible. Slight differences in colour or rendering may nevertheless appear depending on the screen used, its settings, shooting conditions or manufacturing characteristics.

The visuals shown on this site are representations produced with digital tools, including image-generation tools. They may differ slightly from the product delivered, in particular in shade, drape, texture or print scale. Such variations do not constitute a lack of conformity.

As size charts can vary between models, the customer is invited to check the size guide for the relevant product before ordering.

4. Made to order

Certain DZ Nation products are printed or prepared specially after an order is confirmed. The mere fact that a product is printed or prepared after the order does not mean it is a product personalised to the customer's specifications.

DZ Nation does not currently offer individual personalisation of its products by the customer. The standard products offered on the site therefore remain subject to the right of withdrawal under the conditions provided by the regulations and by these Terms.

5. Prices

The applicable prices are those displayed on the site at the time of the order. They are shown in euros (€) and include applicable taxes where due. The total amount payable is shown to the customer before final confirmation of the order.

DZ Nation reserves the right to change its prices at any time. Any change has no effect on an order already confirmed.

For orders shipped outside the European Union, customs duties, import taxes or other charges may be applied by the authorities of the destination country. Any such charges are payable by the recipient.

6. Orders

The customer selects the products they wish to order together with, where applicable, their size, colour and quantity. Before payment, the customer can check the contents of their order and correct any errors. Final confirmation of the order entails an obligation to pay.

Once payment is accepted, a confirmation email is sent to the address provided by the customer. That email summarises the products ordered and the main information relating to the order.

The customer is responsible for the accuracy of the information provided when ordering, in particular their contact details and delivery address.

7. Product availability

Products are offered subject to the availability of the models, sizes, colours and materials required to make them. If a product exceptionally becomes unavailable after an order has been confirmed, DZ Nation informs the customer as soon as possible. The unavailable product is refunded where no alternative solution accepted by the customer can be offered.

8. Payment

Payment is made in a single instalment when ordering. The available payment methods are shown at checkout. They may include payment by bank card as well as the other payment solutions offered on the site. The order is only definitively accepted once payment has been validated.

9. Delivery

Free shipping. Standard shipping is free on DZ Nation orders, with no minimum spend. DZ Nation offers international delivery worldwide, subject to any exceptional transport, regulatory, customs or logistical restrictions beyond DZ Nation's control.

Preparation. As certain products are printed or prepared specially after the order, allow 2 to 4 working days of preparation before dispatch.

Delivery times. After dispatch, allow 5 to 10 working days for delivery, depending on the destination. These times are indicative and may exceptionally vary depending on the destination, the carrier, customs checks or periods of high demand.

Tracking. Where tracking is available, a tracking number is sent by email after dispatch. If that email does not appear in the inbox, the customer is invited to check their spam folder.

10. Delay, loss or delivery problems

In the event of a significant delay, a parcel not received or a delivery problem, the customer is invited to contact contact@dznation-store.fr. DZ Nation will carry out the necessary checks with its transport partners. The rights legally granted to consumers in the event of late or non-delivery remain fully applicable.

11. Legal right of withdrawal

In accordance with the French Consumer Code, consumers have 14 days from receipt of their order to notify DZ Nation of their decision to withdraw, without having to give a reason. Where several products from the same order are delivered separately, the period runs from receipt of the last product. Exercising the right of withdrawal within that period requires no justification.

12. Exercising the right of withdrawal online

DZ Nation provides a dedicated feature called "Exercise my right of withdrawal", accessible directly from the site.

To make a request, the customer provides:

• their first and last name;
• their email address;
• their order number;
• the date they received their order;
• the product or products concerned.

An optional field lets the customer add a comment if they wish. No reason is required to exercise the right of withdrawal.

Before sending the request, the customer expressly confirms their wish to withdraw from the contract for the sale of the products listed in the form. The request is then submitted by clicking "Confirm my withdrawal". The form constitutes notification of the withdrawal decision to DZ Nation.

The request is dated and time-stamped when sent. An acknowledgement containing the request details and its date and time of sending is emailed to the customer. Customers are advised to keep that email as proof of their request.

13. Other ways to exercise the right of withdrawal

Use of the online form is not compulsory. Consumers may also exercise their right of withdrawal by any clear and unambiguous statement expressing their wish to withdraw, notably by contacting DZ Nation at retours@dznation-store.fr. The statement must be sent before the 14-day legal period expires.

14. Returning the product after withdrawal

Notifying withdrawal does not exempt the customer from returning the product(s) concerned. After receiving the request, DZ Nation provides the customer with the necessary return instructions. The customer has a maximum of 14 days from communicating their decision to withdraw to return the product. Customers must not return an item on their own initiative to an address other than the one given in the return instructions.

15. Condition of the returned product

Consumers may handle and try the product as far as necessary to establish its nature, characteristics, size and proper functioning. The product must not, however, have been handled beyond what is necessary for that check. Any depreciation of the product resulting from excessive handling may be taken into account in accordance with applicable regulations.

16. Return costs

Where the right of withdrawal is exercised, the direct cost of returning the goods is payable by the customer. Where the product received is faulty, non-conforming, damaged or different from the one ordered, the costs necessary to deal with it are not borne by the customer, in accordance with the applicable legal guarantees.

17. Refunds following withdrawal

Where the right of withdrawal is validly exercised, DZ Nation refunds the sums due to the consumer, including any standard delivery charges originally paid. The refund is made within a maximum of 14 days from the date DZ Nation is informed of the withdrawal decision.

For sales of goods, DZ Nation may nevertheless withhold the refund until:

• the returned product has been recovered; or
• proof of its dispatch has been received,

whichever occurs first.

The refund is made using the same payment method as the one used for the order, unless the customer expressly agrees to another method. No additional charge is made to the customer for the refund.

18. 30-day commercial return policy

Independently of the 14-day legal right of withdrawal, DZ Nation grants its customers an additional option to request a return up to 30 days after receiving their order. Between the 15th and the 30th day this is a commercial policy offered voluntarily by DZ Nation, not the exercise of the legal right of withdrawal.

To make a request during that period, the customer must contact retours@dznation-store.fr. The "Exercise my right of withdrawal" form is intended primarily for the legal right of withdrawal during the first 14 days.

To benefit from the commercial return policy between the 15th and 30th day, the item must be:

• unworn beyond a simple try-on;
• unwashed;
• undamaged;
• unsoiled;
• unaltered;
• returned in a condition allowing it to be resold.

The direct cost of return remains payable by the customer. After the item has been received and checked, the refund is issued to the payment method used for the order. This additional commercial policy in no way limits the legal guarantees available to consumers.

19. Changing size

DZ Nation does not exchange an item directly for another size. If the customer wishes to order a different size:

• they request a return for the item concerned;
• they return the product in accordance with the instructions provided;
• they receive the corresponding refund;
• they place a new order in the desired size.

The customer may place their new order before receiving their refund if they wish to secure availability in the size sought.

20. Exceptions to the right of withdrawal

In accordance with applicable regulations, the right of withdrawal cannot be exercised for goods made to the consumer's particular specifications or clearly personalised. DZ Nation does not currently offer individual personalisation of its products. This provision therefore does not concern the shop's standard products simply printed or prepared after the order.

21. Faulty, damaged or incorrect products

If the customer receives a damaged, faulty, non-conforming product or one different from the one ordered, they are invited to contact retours@dznation-store.fr. The customer must state their order number and describe the problem encountered. Photographs may be attached where they help handle the request. Sending photographs does not deprive consumers of the rights they enjoy under the legal guarantees.

22. Legal guarantees

Legal guarantee of conformity and guarantee against hidden defects

Professional responsible for the guarantees:
Ahmed Kaboub — Sole trader
Trading name: DZ Nation
29A rue Jean Broutin, 78700 Conflans-Sainte-Honorine, France
Email: retours@dznation-store.fr
Phone: +33 6 86 98 54 67

Consumers have two years from delivery of the goods to obtain the benefit of the legal guarantee of conformity should a lack of conformity appear. During that period the consumer need only establish the existence of the lack of conformity, not the date on which it appeared.

The legal guarantee of conformity entails, where applicable, an obligation for the professional to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee. If the consumer requests repair but the seller imposes replacement, the legal guarantee of conformity is renewed for two years from the date the goods are replaced.

Consumers may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, notably where:

• the professional refuses to repair or replace the goods;
• repair or replacement takes place after thirty days;
• repair or replacement causes major inconvenience to the consumer;
• the lack of conformity persists despite an attempt to bring the goods into conformity.

Consumers may also obtain a price reduction or termination of the contract where the defect is serious enough to justify an immediate remedy. Consumers are not entitled to terminate the sale where the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.

These rights arise from articles L.217-1 to L.217-32 of the French Consumer Code.

Consumers also benefit from the legal guarantee against hidden defects provided by articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. That guarantee allows consumers notably to keep the goods and obtain a price reduction, or to obtain a refund against return of the goods.

23. Liability

DZ Nation is responsible for the proper performance of the obligations arising from orders placed on the site under the conditions provided by applicable regulations. DZ Nation cannot, however, be held liable for a failure resulting directly from:

• an act attributable to the customer;
• an unforeseeable and insurmountable event attributable to a third party;
• an event of force majeure recognised by applicable regulations.

No provision of these Terms may have the object or effect of removing or limiting the rights legally granted to consumers.

24. Intellectual property

The texts, creations, graphics, motifs, photographs, illustrations, visuals, logos and other elements on the DZ Nation website are protected by applicable intellectual property rules. Unless stated otherwise, these elements belong to DZ Nation or are used with the necessary permissions. Any reproduction, representation, modification, adaptation, distribution or exploitation, in whole or in part, without prior authorisation is prohibited.

25. Personal data

Personal data collected when using the site or placing an order is used notably to:

• process orders;
• manage payments;
• arrange deliveries;
• handle returns and refunds;
• provide customer service;
• process withdrawal requests;
• comply with applicable legal obligations.

Detailed information about the processing of personal data and users' rights is set out in DZ Nation's Privacy Policy.

26. Customer service and complaints

For general questions: contact@dznation-store.fr

For any request concerning a return, refund, withdrawal or a problem with a product: retours@dznation-store.fr

DZ Nation does its utmost to answer requests within 24 working hours.

27. Consumer mediation

In accordance with the provisions of the French Consumer Code on consumer dispute mediation, consumers must first send a complaint to DZ Nation in an attempt to resolve the dispute amicably.

Having contacted DZ Nation and failing a satisfactory response, consumers may use a free consumer mediation procedure with:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Phone: +33 1 89 47 00 14
Website: cm2c.net
Email: litiges@cm2c.net

Mediation is free of charge for the consumer.

28. Governing law and dispute resolution

These Terms are governed by French law. Where the consumer resides in another country, the application of French law may not have the effect of depriving them of the mandatory protective provisions available to them under the law applicable in their country of residence.

In the event of a dispute, the customer is invited to contact DZ Nation first in order to seek an amicable solution. Failing an amicable resolution, consumers may refer the matter to the consumer mediator indicated in these Terms. If no amicable solution is found, the dispute may be brought before the competent court in accordance with the applicable legal rules.