Shipping & Returns

Free shipping

Standard shipping is free on every order, with no minimum spend, to the destinations we serve.

Production time

Each piece is printed specially after your order is placed. Allow 2 to 4 working days of preparation before dispatch.

Delivery times

Once your order has shipped, allow 5 to 10 working days for delivery, depending on your country and destination address.

These times are indicative and may exceptionally vary depending on the carrier, the destination or periods of high demand.

Tracking your order

As soon as your order ships, you receive an email containing your tracking number. If you can't find that email, please check your spam folder.

Customs and duties

For orders shipped outside the European Union, customs duties, taxes or import fees may be applied by the local authorities. Any such charges remain payable by the recipient.

30 days to change your mind

You have 30 days from receiving your order to request a return. If you'd like a different size, contact us and we'll walk you through the process.

Return conditions

To be accepted, the item must be:

• unworn;
• unwashed;
• undamaged;
• in its original condition;
• with its tags attached where present.

Items customised specifically at the customer's request cannot be returned under the right of withdrawal, in accordance with applicable regulations.

Return costs

Return costs relating to a change of mind or a change of size are payable by the customer.

If, however, you receive a faulty item, we cover it at no cost to you.

How to make a return

Before returning anything, contact us at retours@dznation-store.fr. Give your order number, the item concerned and the reason for your request.

Our team will then send you the instructions needed to complete your return. Please do not send an item back before receiving our instructions.

Refunds

After your return has been received and checked, the refund is issued to the payment method used for the order, within the applicable time limits. Depending on your bank, a few extra days may be needed before the refund appears on your account.

Faulty item or wrong order

Received an item that is damaged, faulty or different from what you ordered? Contact us at retours@dznation-store.fr with your order number and, if possible, photos of the product. We'll resolve it at no cost to you.

Any questions?

Our team is here to help. Write to us at contact@dznation-store.fr. We do our best to reply within 24 working hours.