Frequently asked questions

Once your order and payment are confirmed, you automatically receive a confirmation email listing the products, sizes and colours ordered. If you can't find that email, please check your spam folder.

Contact us as soon as possible at contact@dznation-store.fr with your order number. As our products are prepared or printed to order, we can't guarantee a change will still be possible once preparation has started.

If you'd like to cancel, contact us as soon as you can at contact@dznation-store.fr. If preparation hasn't started, we'll do our best to cancel it.

If the order can no longer be cancelled, you keep the return and withdrawal rights that apply after delivery.

No. DZ Nation offers different models and different cuts, whose measurements can vary. The size chart for each product is available directly on its page, and we recommend always checking it before ordering.

The most reliable method is to measure a garment you already own and whose fit you like, then compare its dimensions with the chart on the product page. You can also read our Size guide.

It depends on the cut. Check the information on the product page and its size chart. For a looser look, you can generally go one size up.

If you're still unsure, contact us before ordering at contact@dznation-store.fr.

Our products are made or printed to order. Slight variations may occasionally appear in print placement or rendering. Colours may also vary slightly depending on your screen settings.

These variations should not, however, alter the essential characteristics of the product ordered.

Yes. Standard shipping is free, with no minimum spend.

Yes, DZ Nation ships worldwide, subject to any exceptional restrictions relating to transport, regulations or customs.

Allow roughly:

• 2 to 4 working days of preparation, then
• 5 to 10 working days for delivery after dispatch.

Times can vary depending on the destination, the carrier, periods of high demand or customs formalities.

Where tracking is available, you receive a tracking number by email as soon as your order ships. Check your spam folder if you can't find that email.

For deliveries outside the European Union, customs duties, import taxes or other fees may be applied by the authorities in the destination country. Any such charges are payable by the recipient.

Start by checking your tracking number. If your parcel appears stuck or significantly delayed, contact us at contact@dznation-store.fr with your order number so we can look into it.

Yes. You have the legal right of withdrawal for 14 days after receiving your order.

DZ Nation also offers a commercial policy allowing you to request a return up to 30 days after delivery, subject to the conditions set out on our Shipping & Returns page and in our Terms of Sale.

During the 14-day legal period, you can use the "Exercise my right of withdrawal" page on our site. You can also write to us at retours@dznation-store.fr.

No reason is required to exercise your legal right of withdrawal.

For a return under our commercial policy, the item must notably be:

• unworn beyond a simple try-on;
• unwashed;
• undamaged;
• unsoiled;
• unaltered.

During the legal withdrawal period, you may try the item on as far as necessary to check its size and characteristics.

For a return due to a change of mind or size, the direct cost of return is payable by the customer.

Where a product is faulty, non-conforming, damaged or different from the one ordered, it is handled in accordance with the applicable legal guarantees.

DZ Nation does not offer direct exchanges. If you'd like a different size:

• request a return for the item;
• send it back following the instructions received;
• receive your refund;
• place a new order in the size you want.

You can also place your new order straight away if you want to secure availability in that size.

In the case of legal withdrawal, the refund is issued within the time limits set by the regulations. DZ Nation may wait until it has received the product back, or proof that it has been sent, before refunding.

For returns made solely under our 30-day commercial policy, the refund is issued after the product has been received and checked. It is paid to the payment method used for the order.

Contact us at retours@dznation-store.fr. Give your order number and describe the problem. You can attach photos to help us handle your request.

We will take care of the situation in accordance with the applicable legal guarantees.

Available methods can vary depending on your country and device. They may include Visa, Mastercard, American Express, Cartes Bancaires, Shop Pay, Apple Pay, Klarna, PayPal, as well as other methods offered at checkout.

The methods actually available are shown at the time of payment.

Yes. Payments are processed by Shopify and the payment providers available at checkout. DZ Nation neither receives nor stores your full card details.

Where Klarna is available for your order, the option appears directly at checkout. Terms of use and eligibility are determined by Klarna.

You can use the options offered at checkout. If you create a customer account, it lets you find information linked to your orders more easily.

Use the Account area on the site with the details requested when you sign in.

Your data is used notably to process your orders, arrange delivery, manage payments and returns, and provide customer service. For more information, see our Privacy Policy.

Yes. You can refuse non-essential cookies and technologies, and change your choices at any time from the Manage my cookies page.

Cookies strictly necessary to the shop's operation remain active where they are indispensable to the service requested.